Shipping policy

EURO CARBON HUB — SHIPPING POLICY

Last Updated: [December 18, 2025]

Thank you for choosing Euro Carbon Hub. We work hard to ensure your order arrives safely and on time. Please review the shipping terms below before completing your purchase.

1. Order Processing Time

Orders normally require 3-5 business days for processing before shipment.

Processing time may be extended due to:

  • High order volume

  • Inventory availability

  • Pre-orders or backordered items

  • Holidays or carrier delays

Custom or made-to-order products may require additional time.

2. Domestic Shipping (United States)

Estimated delivery time after your order ships:

3–7 business days

(Delivery times may vary depending on carrier performance and location.)

Shipping carriers we may use include:

  • UPS

  • FedEx

  • USPS

  • DHL (select items)

These times are estimates, not guarantees.

3. International Shipping

We offer worldwide shipping to select countries.

International transit times typically range from:

7–20 business days, depending on region and customs processing.

Customers are responsible for:

  • VAT

  • Import duties

  • Customs fees

  • Brokerage fees

  • Taxes associated with international purchases

Euro Carbon Hub does not cover or reimburse these fees.

If a package is returned due to unpaid duties or refusal at customs:

  • Store credit will be issued for the product only

  • Original shipping cost is non-refundable

  • Reshipment fees may apply

4. Tracking Information

Once your order ships, you will receive a tracking number via email.

Please allow the carrier time to update tracking information. Delays in tracking scans are normal and do not indicate an issue.

5. Lost, Stolen, or Delayed Packages

Euro Carbon Hub is not responsible for:

  • Lost packages

  • Stolen packages

  • Carrier delays

  • Misrouted shipments

  • Packages marked “delivered” but not received

Once the carrier accepts the package, liability transfers to the customer.

Customers must file a claim directly with the carrier for lost or stolen packages.

6. Incorrect Shipping Addresses

Customers are responsible for entering a correct and complete shipping address at checkout.

If an order is shipped to an incorrect address due to customer error:

  • Euro Carbon Hub is not responsible for recovery

  • No refunds will be issued for lost packages

  • If the package returns to us, reshipment fees will apply

Please double-check all shipping information before submitting your order.

7. Signature Requirement

High-value orders may require a signature upon delivery for security.

If a signature is refused or the delivery attempt fails:

  • The customer is responsible for rescheduling delivery

  • Redelivery fees may apply

  • No refunds are given for returned or refused shipments

8. Damaged Shipments

If your package arrives damaged:

You must contact us within 48 hours of delivery with:

  • Photos of the item

  • Photos of the outer and inner packaging

  • Description of the damage

This information is required for filing a carrier claim and issuing a replacement or store credit.

Damage that occurs during installation is not considered shipping damage.

9. Pre-Order Items

Pre-order products follow the timelines stated on the product page.

Pre-orders and in-stock items ship when all items are available unless separate orders are placed.

For full details, see our Pre-Order Policy.

10. Order Changes & Cancellations

Once an order has entered processing, it cannot be changed or canceled.

Orders that have been packed, labeled, or shipped cannot be modified under any circumstances.

11. Contact Us

If you have any questions about shipping, email us at:

sales@eurocarbonhub.com

We will do our best to assist you.